Effective April 25, 2017
In this document, “we” or “us” means IT Resources LLC (dba IT Resources), and its members, managers, employees, partners, agents, representatives, affiliates, contractors, service providers, and/or designees; “both of us” means both you and us; “Terms of Service” or “Terms” means the Individual Terms of Service located at www.homecareit.com/terms.html and documents incorporated by reference; “Our Materials” means information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials that we may make available through the Service; “Service” means the Home Care IT Service we provide you at the Site; “Site” means www.homecareit.com and any other website designated by us as being subject to the Terms; “you” means the person or company using the Service; and “Content” means information, data, text, software, music, sound, photographs, graphics, video, messages or other materials made available through the Service by you or other users of the Service.
The Service is made available to end users under agreements (the “Organization Agreement”) in place between us and an organization the end user is associated with (the “Organization”), and certain provisions of this Policy relate to the use and provision of your information to the Organization.
Information We Collect.
How We Use Information.
We use collected information to make available and to improve our high standard of reliable service. We use such information to: respond to inquiries or service requests and monitor such responses; provide information about and market our products or services; resolve problems; and manage the Site and the Applications and assess their usage and usage of the products and services.
Personally identifiable information gathered during your interactions with the Application and other usage data may be aggregated with similar data from other users and may be used to benchmark and analyze user trends and to generate aggregate statistical data concerning motivation, performance, and other similar subjects.
We may use data gathered during your interactions with the products and services to provide the products and services to you and your Organization. In addition, we may use data gathered during your interactions with us for benchmarking purposes, improvements to products and services, and creation of aggregated data so long in the course of such actions we do not disclose your data to third parties or disclose you as the source of the data (it being understood we can use subcontractors for that purpose so long as they are similarly limited). Further, nothing herein limits our use of aggregated, non-personally identifiable information to the full extent permitted by applicable law, including without limitation for benchmarking, improvements to products and services, or marketing.
Disclosure of Information.
We do not sell or rent personally identifiable information to third parties who are not affiliates of the Company, except as described here. We may disclose personally identifiable information to appropriate affiliates of the Company, including strategic alliance affiliates and third party service providers, to respond to a request for service or to provide information about available products or services. And we may disclose information we collect to Related Users, and to assess trends and knowledge regarding the subject matter of surveys we incorporate into our Site, Applications, products and services. We are not limited in our use of non-personal information that does not permit direct association with any specific individual, or non-identifiable aggregate information about our users (such as the number of users of our products, the geographic distribution of our users, the amount of information located and/or removed, etc.). We disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our User Agreement. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity’s contact information to victims who request it. In addition, we reserve the right to disclose aggregate information and personally identifiable information to third parties as required or permitted by law and when we believe that disclosure is necessary to protect our rights. We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. If the subpoena seeks information about an identified user or limited group of users, we’ll make reasonable business efforts to contact the user(s) before providing information to the party that requests it. We cannot guarantee that we will be able to contact the user(s) in all cases, whether because of a time limit, court order, inability to effectively contact a user, or for any other reason. We may disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).We share information with companies that provide public relations and marketing services for us. Such information will only be shared by us to customize, measure and improve our products and services and advertising; it will not be shared with third parties for their marketing purposes. These third parties are obligated to protect your information and are prohibited from using your personally identifiable information for any other purpose. As with any other business, it is possible that in the future we could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by us, including customer account information, but would continue to be bound by this Policy unless and until it is amended. We share your information with our subsidiaries and joint ventures to help coordinate the products and services we provide to you, enforce our terms and conditions, and promote trust and safety. We may share aggregate (non-personally identifiable) information with certain third parties such as advertisers, national industry organizations, and prospective affiliates.
Choice and Opt-Out.
We provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you do not wish to receive marketing material from us, you can indicate your preference by clicking a link to unsubscribe contained in such communications. You can stop all collection of information by an Application by uninstalling that Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each communication.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet, or method of electronic storage, is 100% secure and we cannot guarantee its absolute security. In the event of an inadvertent disclosure of your personal information we will take all commercially reasonable steps to limit and remedy the disclosure as required by the applicable law. If you have any questions about security on our Site and Applications, you can contact us via email or telephone at firstname.lastname@example.org.
Links and Redirection to Third Party Sites.
This Site and our products and services are not directed to person under the age of 18 and the Applications should not be downloaded by any person under the age of 18. If you become aware that your child has provided us with personal information without your consent, please contact us at email@example.com. We do not knowingly collect or solicit information from, market to or provide products or services to persons under 18 years old. If we become aware that a person under 18 has provided us with personal information, we take steps to remove such information and terminate the person’s account.
Effective Date; Policy Changes.
Lost or Stolen Information.
You must promptly notify us if you become aware that any information provided by or submitted to the Site or an Application is lost, stolen, or used without permission.
This Policy is governed by the laws of the Commonwealth of Massachusetts U.S.A. without giving effect to any principles of conflict of law.
Your California Privacy Rights.
California Civil Code Section 1798.83 permits customers who are California residents and who have provided the Company with “personal information” (as that term is defined in Section 1798.83) to request certain information about the disclosure of that information to third parties for their direct marketing purposes. If you are a California resident with questions regarding this, please contact us at firstname.lastname@example.org.
To contact us with your questions or comments regarding this Policy or the information collection and dissemination practices of the Site or Applications, please email us at email@example.com. To see the Individual User Agreement that applies to the Site and Applications, see https://homecareit.com/terms.html. All trademarks, service marks, and other proprietary materials herein are the property of IT Resources LLC (dba IT Resources) (c) 2018. All rights reserved.